Welcome to Soulful Sentiments, a greeting card website that offers a wide range of cards for various occasions. Here are some frequently asked questions that can help you navigate our website:

Q: How does the ordering process work?

A: Once you have selected a card, you can add it to your cart and proceed to checkout. We use dropshipping to fulfill orders, which means that the cards are shipped directly from our supplier to your designated address. You will receive a confirmation email with tracking information once your order has been shipped.

Q: Can I view the messages inside the cards before I purchase them?

A: Yes, you can view the messages inside all of our cards by examining the thumbnail pictures on the product page for each card. The messages inside the cards are clearly visible in the images, allowing you to get a better sense of the card's content before making a purchase.

Q: What is your return and refund policy?

A: We have a full return and refund policy, which can be found here. Please note that custom cards are not eligible for returns or refunds.

Q: Can I order custom cards?

A: Yes, you can order custom cards by contacting us at greetings@soufulsentimentsgc.com. Our team will work with you to create a card that meets your specific needs.

Q: Can I cancel or add to my order after it has been placed?

A: Once an order has been placed, it cannot be canceled or modified. However, in rare cases, there may be an exception if caught in time. If you have any concerns, please reach out to us and we will do our best to help you.

Q: Can I correct my shipping address after I have placed my order?

A: Unfortunately, no. It is important to double-check your shipping address before submitting your order, as we cannot make changes to it once the order has been placed. Our order fulfillment process begins immediately after an order is placed, and changes cannot be made once the process has begun.

Q: Do you have a physical store where I can purchase your cards?

A: No, we do not have a brick and mortar store. All orders must be placed online through our website. While we may occasionally participate in pop-up events or markets, we do not keep our cards on-hand for purchase in a physical location.

At Soulful Sentiments, we strive to provide high-quality cards that convey heartfelt messages. If you have any other questions or feedback, please feel free to contact us. Thank you for choosing Soulful Sentiments for your greeting card needs.